Wien Kanal customer service
Wien Kanal provides a wide range of services: Whether you want to connect your house to the public sewers, need to discharge trade effluent or have problems with your sewer lines - Wien Kanal is a reliable partner for all your needs.
24 hour emergency hotline
House sewer
- Connection to the public sewer system - application
- Inspection of house sewers - order
Public sewers
- Discharge from construction sites, sanitary containers, container offices, groundwater remediation, seepage water, etc. - order
- Discharge of industrial wastewater into the public sewer system - notification
- Securing evidence in the public sewer - order
Installation
Inspection
- Inspection of house sewers, septic tanks and soakage pits and oil, petrol and grease separators - order
Emptying
- Emptying of septic tanks, soakage pits and house sewerage plants and oil, petrol and grease separators - order
- Campaign "Cheaper septic tanks" - application
Cellar flooding caused by rainstorms
Special terms and conditions and fees of Wien Kanal (in German)
- General services (SGB-A): 184 KB PDF
- Campaign "Cheaper septic tanks" (SGB-BiS): 272 KB PDF
- Discharge (SGB-E): 316 KB PDF
- Fecal matter dump points (SGB-F): 165 KB PDF
- House sewer connection (SGB-HKA): 860 KB PDF
- Monitoring of indirect dischargers (SGB-IE): 536 KB PDF
- Emptying and inspection of septic tanks, separators and similar installations (SGB-R): 600 KB PDF
- Billing of the sewer fee and charges for other services (SGB-V brutto): 379 KB PDF
Contact
Service |
Phone |
Office hours |
|---|---|---|
Back office and on-call service, reception 4th floor |
+43 1 4000-8030 |
Monday to Friday 7.30 am to 4.30 pm |
24-hour emergency hotline for sewer problems |
+43 1 4000-9300 |
Monday to Sunday around the clock |
Emptying of septic tanks |
district offices (German) |
Monday to Friday 7 am to 4 pm |
Wastewater inspection (indirect dischargers) |
+43 1 4000-30600 |
Monday to Friday 7.30 am to 3.30 pm |
City of Vienna | Vienna Waste Water Management
Contact form