Wien Kanal customer service

Sewer worker looking out of a manhole, two sewer workers standing to his right and left

Wien Kanal provides a wide range of services: Whether you want to connect your house to the public sewers, need to discharge trade effluent or have problems with your sewer lines - Wien Kanal is a reliable partner for all your needs.

24 hour emergency hotline

House sewer

Public sewers




Cellar flooding caused by rainstorms

Special terms and conditions and fees of Wien Kanal (in German)

  • General services (SGB-A): 184 KB PDF
  • Campaign "Cheaper septic tanks" (SGB-BiS): 272 KB PDF
  • Discharge (SGB-E): 316 KB PDF
  • Fecal matter dump points (SGB-F): 165 KB PDF
  • House sewer connection (SGB-HKA): 860 KB PDF
  • Monitoring of indirect dischargers (SGB-IE): 536 KB PDF
  • Emptying and inspection of septic tanks, separators and similar installations (SGB-R): 600 KB PDF
  • Billing of the sewer fee and charges for other services (SGB-V brutto): 379 KB PDF




Office hours

Back office and on-call service, reception 4th floor

+43 1 4000-8030

Monday to Friday 7.30 am to 4.30 pm

24-hour emergency hotline for sewer problems

+43 1 4000-9300

Monday to Sunday around the clock

Emptying of septic tanks

district offices (German)

Monday to Friday 7 am to 4 pm

Wastewater inspection (indirect dischargers)

+43 1 4000-30600

Monday to Friday 7.30 am to 3.30 pm

Contact for this page:
City of Vienna | Vienna Waste Water Management
Contact form