Home assistance service - notification of start of operations, changes, or closure

German version

General information

Home assistance is a service for people of all ages who are in need of assistance due to age, health, or difficult social circumstances. Home assistance services usually assist people who want to live in their own home, assisted living flat or group home.

Operators of such facilities must notify the Vienna City Administration of the following changes:

  • Closure of the facility
  • Transfer of the facility to another operator
  • Change of name of the operator(s) or the facility
  • Change of location
  • Change of domicile of the operator(s)

Data protection

For information on data protection and your data protection rights as an individual please visit: Data Protection Notice (German)

Requirements

Operators of a facility that provides home assistance service must ensure a professional quality of care by providing qualified staff and all necessary resources.

Deadlines

The documents must be submitted three months before the planned starting date.

Contact

Social Welfare, Social and Public Health Law (MA 40) (German)
Section Nursing Home Supervision
1030 Vienna, Thomas-Klestil-Platz 8
Phone: +43 1 4000-40771
Fax: +43 1 4000-99-40779
E-Mail: heimaufsicht@ma40.wien.gv.at

Opening hours: Monday to Friday 7.30 am to 3.30 pm
Appointments can be made by phone.

Procedure

  • Operators of home assistance services in Vienna must notify the Vienna City Administration no later than three months before the start of operations.
  • The authority will review the notification and the submitted documents and decide whether the operation of the facility is admissible or will be prohibited.
  • The operation of such a facility will be prohibited if the notification and the submitted documents do not provide sufficient evidence that the professional provision of home assistance can be guaranteed.
  • The operation of the facility is permitted if the authority does not prohibit the start of operations within three months of receipt of the notification and all necessary documents.

Documents required

  • Details on the operators and any persons acting on their behalf (e.g., extract from the register of associations (German), extract from the company register (German), partnership agreement, etc.)
  • Details on the trustworthiness of the operators and the persons acting on behalf of the facility (police clearance certificate no older than three months of the managing director, board of directors, or managing secretary) (German)
  • Description of the facility and services, including the care plan
  • Staff plan showing that there is a sufficient number of qualified staff (staff concept with task descriptions, requirement profiles, job descriptions, etc.)
  • If there are any changes (change of name of the operator(s) or the facility, etc.), all documentation necessary for evaluating the planned measure must be presented.
  • Should the facility be closed, a written statement must be provided that describes how the clients will be cared for in the future.

Fees

None

Form

Online forms:

Further information

The institution is under official supervision. The competent authority is the Vienna City Administration.

Legal basis:

Contact for this page:
Social Welfare, Social and Public Health Law (Municipal Department 40)
Contact form