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Home assistance service - notification of start of operations, changes, or closure

German version

General information

Home assistance is a service for people of all ages who are in need of assistance due to age, health, or difficult social circumstances. Home assistance services usually assist people who want to live in their own home, assisted living flat or group home.

Operators of such facilities must notify the Vienna City Administration of the following changes:

  • Closure of the facility
  • Transfer of the facility to another operator
  • Change of name of the operator(s) or the facility
  • Change of location
  • Change of domicile of the operator(s)

Data protection

For information on data protection and your data protection rights as an individual please visit: Data Protection Notice (German)


Operators of a facility that provides home assistance service must ensure a professional quality of care by providing qualified staff and all necessary resources.


The documents must be submitted three months before the planned starting date.


Social Welfare, Social and Public Health Law (MA 40) (German)
Section Nursing Home Supervision
1030 Vienna, Thomas-Klestil-Platz 8
Phone: +43 1 4000-40771
Fax: +43 1 4000-99-40779
E-Mail: heimaufsicht@ma40.wien.gv.at

Opening hours: Monday to Friday 7.30 am to 3.30 pm
Appointments can be made by phone.


  • Operators of home assistance services in Vienna must notify the Vienna City Administration no later than three months before the start of operations.
  • The authority will review the notification and the submitted documents and decide whether the operation of the facility is admissible or will be prohibited.
  • The operation of the facility is permitted if the authority does not prohibit the start of operations within three months of receipt of the notification and all necessary documents.
  • The operation of such a facility will be prohibited if the notification and the submitted documents do not provide sufficient evidence that the professional provision of home assistance can be guaranteed.

Authentication and signature

Authentication or signature of the application is not required.

Documents required

  • Details on the operators and any persons acting on their behalf (e.g., extract from the register of associations (German), extract from the company register (German), partnership agreement, etc.)
  • Details on the trustworthiness of the operators and the persons acting on behalf of the facility (police clearance certificate no older than three months of the managing director, board of directors, or managing secretary) (German)
  • Description of the facility and services, including the care plan
  • Staff plan showing that there is a sufficient number of qualified staff (staff concept with task descriptions, requirement profiles, job descriptions, etc.)
  • If there are any changes (change of name of the operator(s) or the facility, etc.), all documentation necessary for evaluating the planned measure must be presented.
  • Should the facility be closed, a written statement must be provided that describes how the clients will be cared for in the future.

Type and format of the evidence to be submitted:
You can find more information about bringing in documents at: Contact the City of Vienna (German)




Online forms:

Further information

The institution is under official supervision. The competent authority is the Vienna City Administration.

Legal basis:

Means of redress or appeal

An appeal is possible against rulings issued by an authority and shall be filed by the party within a 4 weeks term with the authority that issued the ruling of first instance (against rulings without investigation procedure within a two weeks term). The term starts with the receipt of the written copy of the ruling, in the case of oral pronouncement simultaneously with it.

The appeal shall indicate the ruling it contests, the authority that issued the ruling and contain a motion of appeal with the reasons. No more appeal is admissible if the party expressly waived the right of appeal after receipt or pronouncement of the ruling.

Each ruling contains instructions on the right to appeal and indicates the authority and the deadline for submission of such appeal.

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Last update

12. Dezember 2020

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City of Vienna | Social Welfare, Social and Public Health Law
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