WienBot - the digital assistant of the City of Vienna

Questions about Vienna? The WienBot provides answers around the clock. Quickly, easily and directly via voice function or chat.

In mid-December 2017, the City of Vienna launched its own language assistant as an app. You can ask the WienBot about parking fees and admission prices, opening hours and events. You can have it show you the nearest drinking fountain or garbage collection point in the vicinity on the city map, when the next underground runs and how to get to the Vienna Prater the fastest. The WienBot answers these and many more questions briefly and concisely directly in the app.

Download app

Download Android App at Google Play

Version: 4.1 or higher
Authorizations: Microphone, Location
File size: 5 MB

Download from the Apple App Store

Version: 9.3 or higher, 10.0 or higher with voice function
Authorizations: Microphone, Speech Recognition, Location
File size: 25 MB

Popular wizard features

  • English answers
    The WienBot speaks German and English. If you select any language other than "German" in the operating system, the WienBot answers are automatically translated into English. So even more people can use the WienBot answers.
  • Directions and timetable information
    "How do I get to the Gänsehäufel?" The WienBot not only shows you how to get to your destination as quickly as possible, but also when the nearest public transport will take you there.
  • City map integration
    "Where's the nearest drinking fountain?" This function is especially useful when you are travelling in the city. The WienBot shows the next drinking fountain, dung place or the next dog zone clearly on the city map.

What can the WienBot do?

The WienBot provides answers to questions about the most frequently used wien.at content, routing information, city map content and departure times for public transport. Here is a small selection of questions as a suggestion:

  • How do I get to the Gänsehäufel?
  • Where can I get a new passport?
  • Where is the nearest drinking fountain?
  • Do I have to register my dog?
  • How long is the short-term parking zone in Ottakring valid?
  • When does the bus arrive?
  • Do I need an umbrella today?

Speech recognition and spoken answers

The WienBot also answers questions that are asked via voice input via voice output (unless the mute switch is on). If you prefer to write, the WienBot also answers with a text answer.

WienBot App Terms of Use

No personal data is stored in the WienBot app. The following non-personal data is collected, stored, but not publicly displayed:

  • Certain technical information that is automatically collected through installation or use (operating system, device type, language, etc.).

This data is used by the City of Vienna Municipality exclusively for the operation of the WienBot app and is not passed on to any other parties.

Communication with the WienBot is encrypted using an HTTPS protocol.

Contact

If you have any questions or technical problems, please send an e-mail to redaktion@wien.gv.at.

Further information

Contact for this page:
wien.at-English Edition
Contact form