Services for refugees and displaced persons

Asylum seekers: primary care (Grundversorgung)

People, who have fled their home countries and seek asylum in Austria, get primary care (Grundversorgung) to meet the basic needs of everyday life. If need be, they can get a place in an assisted accommodation. The Vienna Social Fund (Fonds Soziales Wien, FSW) is responsible for the accommodation and assistance of persons seeking help and protection in Vienna.

In a first meeting (Erstgespräch) at refugee accommodations or at the primary care service point in Vienna (Servicestelle der Grundversorgung Wien), asylum seekers get general information and advice. They can discuss issues such as a place in kindergarten or school, education, healthcare and other needs.

Persons eligible for asylum: Start-up Support (Startbegleitung)

Persons and families entitled to asylum and persons entitled to subsidiary protection, who have received a positive notification letter (positiver Bescheid) from the asylum authority, can avail of the Start-up Support (Startbegleitung) for two years. The programme is available in several languages and starts as soon as primary care (Grundversorgung) ends.

• Start-up Support for persons eligible for asylum or subsidiary protection

Refugees.Wien platform

The Vienna Social Fund (Fonds Soziales Wien, FSW) provides up-to-date information for refugees and volunteers in Vienna on the Refugees.Wien platform. Refugees get answers to their frequently asked questions about life in Vienna in German, English, Arabic, and Farsi.