The City of Vienna endeavours to make its websites accessible in accordance with the Vienna Anti-Discrimination Act (Vienna Provincial Law Gazette 35/2004, as amended) implementing Directive (EU - European Union) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on barrier-free access to the websites and mobile applications of public sector bodies (OJ - Official Journal ) of the European Union – L 327 of 2 December 2016, page 1)
The present Accessibility Statement applies to the website www.wien.gv.at.
Compliance status
Due to the following inconsistencies and/or exceptions, the website is partially compliant with level AA of the Web Content Accessibility Guidelines - WCAG 2.1 in accordance with the current harmonised European standard (EN) 301 549 V3.2.1 (2021-03).
New content is created in compliance with Directive WCAG 2.2 AA
Non-accessible content
The City of Vienna’s website contains older applications that are partially not accessible or not yet fully accessible.
In principle, the City of Vienna aims to provide information in accessible form wherever possible. New applications or enhancements to existing applications are designed to achieve maximum accessibility. Older applications are adapted or replaced in the medium term.
The content listed below does not comply with accessibility guidelines for the following reasons
a) Incompatibility with the Vienna Anti-Discrimination Act (Vienna Provincial Law Gazette 35/2004, as amended) implementing Directive (EU - European Union) 2016/2102
- Some elements still have captions or text descriptions that fail to ensure maximum accessibility.
- Some elements in online forms still lack sufficient contrast.
b) Disproportionate burden
Adapting the existing application would cause a “disproportionately high burden” but replacement by a more modern solution is underway:
We endeavour to generally provide sufficient text alternatives or subtitles to video and audio content. Given the high amount of audiovisual content published, it is not always possible to provide the alternatives simultaneously with the publication of the original audiovisual content.
c) Applications currently not available in accessible form which are integrated with the City of Vienna website but exempt from the Vienna Anti-Discrimination Act:
• Live videos (exempt under Article 10a (1)c of the Vienna Anti-Discrimination Act)
Creation of the present Accessibility Statement
Date: The present Accessibility Statement was drawn up on 29 September 2025.
Basis: The Statement is based on a manual and automated accessibility evaluation of eight samples of the website www.wien.gv.at conducted by an external consulting firm (September 2025)
The Statement was last reviewed on 20 April 2026.
Feedback, Complaints and Contact Mechanism
Please let us know if you notice any accessibility barriers on www.wien.gv.at.
Your feedback helps us improve the City of Vienna web service.
Reporting accessibility barriers on wien.gv.at
Responsible for this page:
wien.gv.at editorial team
redaktion@wien.gv.at
Contact form
Your feedback or complaint regarding parts of our website(s) that may not comply with accessibility requirements will be examined by our editorial team, and the shortcomings identified will be corrected if necessary. Within two months of your original message, you will be informed of the result and of any measures taken or planned. If the relevant website content is exempt from accessibility requirements, you will also be notified within two months.
Enforcement procedure
If you are not satisfied with the answer of the wien.gv.at editorial team, you can contact the Anti-Discrimination Office and make a complaint via the online form provided on their website.
Contact form - Anti-Discrimination Office
The Anti-Discrimination Office examines all complaints to determine whether the terms of the Vienna Anti-Discrimination Act have been violated, and especially if there are any accessibility barriers falling within the responsibility of the City of Vienna, the Province of Vienna or an associated institution.
If the complaint is justified, the Anti-Discrimination Office must issue recommendations for action to the responsible department of the City of Vienna or to the relevant legal entities, proposing measures designed to remedy the shortcomings identified.
If you feel that you have personally experienced discrimination due to a lack of accessibility, the Anti-Discrimination Office will support you by providing information and advice on the legal options available in this case.
Further information
Living with disabilities (German)