Logo: EU-Flagge und Schriftzug "Your Europe"

Appointment of lift system management companies - application

German version

General information

According to the provisions of the Vienna Lifts Act (WAZG 2006), companies can apply to be authorised as lift system management companies. Their tasks in this capacity include conducting regular checks on the operation of lifts, and rescuing people trapped in a lift.

Data protection

For information on data protection and your data protection rights as an individual please visit: Data Protection Notice (German)


Applications may be submitted by natural and legal persons with full legal capacity, general partnerships under commercial law, or registered professional partnerships. Lift system management companies must fulfil the following requirements:

  • qualified and suitably trained service staff must be available; and
  • an inspection report confirming the suitability of the remote emergency call systems and remote monitoring systems used by the lift system management company must be available.
  • The remote monitoring centre must be in operation around the clock and must always be sufficiently staffed.




Building Inspection (MA 37)
Group A, Lifts and Boiler Systems (German)
1200 Vienna, Dresdner Straße 73-75, 4th floor
Phone: +43 1 4000-37140
Fax: +43 1 4000-99-37100
E-Mail: gruppe-a@ma37.wien.gv.at

Opening hours:
Case officers are available for consultation Tuesdays and Thursdays from 8 am to 12.30 noon.
Applications and documents may be submitted Mondays to Fridays from 8 am to 3 pm.
Open on Good Friday, 24 and 31 December from 8 am to 11 am. Closed on public holidays.

Authentication and signature

Authentication or signature of the application is not required.

Documents required

The application (online form) must contain written proof of compliance with the requirements stipulated above.

Type and format of the evidence to be submitted:
You can find more information about bringing in documents at: Contact the City of Vienna (German)


The following costs are payable after completion of the administrative procedure:

  • EUR 130.90 in federal fees
  • EUR 3.90 for every four pages of enclosures in A4 format
  • EUR 65 in administrative charges

For any questions regarding payment, please contact the competent accounting department (Buchhaltungsabteilung 40) (German) of Municipal Department 6.


Online application form: Bestellung zum Betreuungsunternehmen für Aufzüge (German)

Further information

A list of duly authorised lift service companies is available online: Verzeichnis der Betreuungsunternehmen für Aufzüge (German)

All modifications or changes of, or additions to, emergency call systems and remote monitoring systems must be promptly reported to the authorities by the lift system management company. The notification must moreover contain a written inspection report.

The authorisation granted by the appointing authority shall be withdrawn if the company no longer fulfils the requirements for authorisation, or if the company has violated any relevant legal provisions.

Legal basis: Wiener Aufzugsgesetz 2006 (WAZG 2006) (German)

Means of redress or appeal

An appeal is possible against rulings issued by an authority and shall be filed by the party within a 4 weeks term with the authority that issued the ruling of first instance (against rulings without investigation procedure within a two weeks term). The term starts with the receipt of the written copy of the ruling, in the case of oral pronouncement simultaneously with it.

The appeal shall indicate the ruling it contests, the authority that issued the ruling and contain a motion of appeal with the reasons. No more appeal is admissible if the party expressly waived the right of appeal after receipt or pronouncement of the ruling.

Each ruling contains instructions on the right to appeal and indicates the authority and the deadline for submission of such appeal.

Assistance and problem-solving services

Point of single contact Vienna

Responsible for the content


Last update

12. Dezember 2020

Feedback to the European Commission:

Contact for this page:
City of Vienna | Building Inspection
Contact form