Housing advice

When renting a flat you might, at some point, also have to address legal questions. There are several institutions offering advisory services on housing issues and legal representation of tenants in court. However, some organisations ask you to become a member to provide you with help.

Mieterhilfe (Tenants Assistance)

The Tenants Assistance of the City of Vienna is the main advisory centre for all Viennese citizens and offers free consultation on legal issues related to housing.

• InfoCenter der Mieterhilfe (Information centre of the Tenants Assistance) (German)
  • 1030 Vienna, Guglgasse 7-9
    Public transport information
  • Phone: +43 1 4000 8000
  • E-mail: infocenter@wohnservice-wien.at
  • Office hours: Monday to Friday, 8 am to 5 pm. Calls are answered from Monday to Friday, 8 am to 6 pm.

You will find further information about frequently asked topics in their various information leaflets available for download (German).

Municipal Department 50 - Arbitration Board for Legal Housing Matters (MA 50)

The arbitration board (German) is not a representation of interests, but helps tenants, landlords and landladies, as well as flat owners in specific cases, to enforce their rights. The service is free of charge.

• Municipal Department 50 - Arbitration Board for Legal Housing Matters (MA 50)
  • 1190 Vienna, Muthgasse 62 / Riegel E / 1st floor / Top E 1.42
    Public transport information
  • Phone: +43 1 4000 74498
  • E-mail: ks@ma50.wien.gv.at
  • Office hours: Monday and Wednesday, 8 am to 1 pm. Thursday, 3.30 pm to 5.30 pm.

Mietervereinigung Wien (Vienna tenants association)

The Vienna tenants association (German) offer information on legal housing issues. Membership is required.

• Vienna tenants association - regional office
• 1010 Vienna, Reichsratsstraße 15
  Public transport information
• Phone: +43 501 95 3000
• Calls are answered from Monday to Thursday, 8.30 am to 5 pm, Friday, 8.30 am to 2 pm.

Personal consultation by appointment only: Monday and Wednesday, 8.30 am to 7 pm. Tuesday and Thursday, 8.30 am to 5 pm, Friday, 8.30 am to 2 pm.
Personal or telephone legal advice by appointment via the regional office only.

Members receive initial information and advice on general housing issues in any of the branch offices (Außenstellen) (German).

Mieterschutzverband Wien (Vienna tenants protection association)

The Vienna tenants protection association (German) offers information on legal housing issues. Membership is required.

• Phone: +43 1 523 23 15
• Fax: +43 1 523 04 139
• E-mail: office@mieterschutzwien.at

• 1070 Vienna, Döblergasse 2
• Office hours: daily, by appointment only.

• 1020 Vienna, Praterstraße 25/9
• Office hours: Wednesday, 2.30 pm to 5.30 pm. Thursday, 2 pm to 4.30 pm.

Please make an appointment (German) by calling +43 1 523 23 15 for both locations, Döblergasse and Praterstraße.

Österreichischer Mieter- und Wohnungseigentümerbund - ÖMB (Austrian tenants and property owners association)

The Austrian tenants and property owners association (German) offers counselling on issues related to housing for both tenants and flat owners. To enjoy their full services you have to be a member. Non-members may arrange an appointment for personal consultation for EUR 20, which will be deducted from the membership fee if you decide to become a member afterwards.

• 1010 Vienna, Lichtenfelsgasse 7 / 1st floor
  Public transport information
• Phone: +43 1 512 53 60
• E-mail: service@mieterbund.at
• Office hours: Monday to Thursday by appointment only.

Österreichische Mieter-Interessens-Gemeinschaft - MIG (Austrian tenants interest group)

The Austrian tenants interest group (German) is an independent, private tenants organisation, which offers counselling on issues concerning housing and tenancy law, as well as representation of tenants and flat owners. Membership is required.

• 1100 Vienna, Antonsplatz 22
  Public transport information
• Phone: +43 1 602 25 31
• Office hours: Monday and Wednesday, 3 pm to 6.30 pm.

GB* - Local urban renewal offices (Gebietsbetreuung Stadterneuerung)

There are five local urban renewal offices, which are run by the City of Vienna. Experts there provide information and advice (German) on all questions related to housing, neighbourhoods, infrastructure, urban renewal, local communities and living together. The service is free of charge.

Each district is allocated to one of the five offices (German).

Office hours: Monday, Tuesday, Wednesday and Friday, 2 pm to 6 pm. Thursday, 9 am to 6 pm.