Logo: EU-Flagge und Schriftzug "Your Europe"

Residential care home/nursing home - notification of change of operator

German version

General information

Homes are facilities where at least three people are housed permanently or for a determined period of time, receive support and, if necessary, nursing care, and may also be treated by a physician.

The Vienna City Administration must be notified in advance if the operator of the facility changes.

Data protection

For information on data protection and your data protection rights as an individual please visit: Data Protection Notice (German)


  • The new operator or person acting on their behalf must be trustworthy
  • The new management must own or have the right to use the property


The documents must be submitted three months before the planned change.


Social Welfare, Social and Public Health Law (MA 40) (German)
Section Nursing Home Supervision
1030 Vienna, Thomas-Klestil-Platz 8
Phone: +43 1 4000-40771
Fax: +43 1 4000-99-40779
E-Mail: heimaufsicht@ma40.wien.gv.at

Opening hours: Monday to Friday 7.30 am to 3.30 pm
Appointments can be made by phone.


  • The Vienna City Administration must be informed in writing no later than three months before the change including the pertinent documents and confirmations. The old operator must notify the authority of the plan to transfer the operation to the new operator, while the new operator must notify the authority of the plan to assume operation of the facility.
  • The authority will determine within three months of receipt of the notification and the required documents whether the new operator or person acting on their behalf is trustworthy and whether the new management owns or has other rights to use the property.
  • Depending on the results of this verification the change will be either permitted or prohibited.

Authentication and signature

Authentication or signature of the application is not required.

Documents required

  • Details on the operators and any persons acting on their behalf (e.g., extract from the register of associations (German), extract from the company register (German), partnership agreement, etc.)
  • Details on the trustworthiness of the new operators and the persons acting on their behalf of the facility (police clearance certificate no older than three months of the managing director, board of directors, or managing secretary) (German)
  • Documents relating to the ownership or other rights to use the property

Type and format of the evidence to be submitted:
You can find more information about bringing in documents at: Contact the City of Vienna (German)




Online form: Residential care home/nursing home - Notification of change of management (German)

Further information

The institution is under official supervision. The competent authority is the Vienna City Administration.

Legal basis:

Means of redress or appeal

An appeal is possible against rulings issued by an authority and shall be filed by the party within a 4 weeks term with the authority that issued the ruling of first instance (against rulings without investigation procedure within a two weeks term). The term starts with the receipt of the written copy of the ruling, in the case of oral pronouncement simultaneously with it.

The appeal shall indicate the ruling it contests, the authority that issued the ruling and contain a motion of appeal with the reasons. No more appeal is admissible if the party expressly waived the right of appeal after receipt or pronouncement of the ruling.

Each ruling contains instructions on the right to appeal and indicates the authority and the deadline for submission of such appeal.

Assistance and problem-solving services

Point of single contact Vienna

Responsible for the content


Last update

12. Dezember 2020

Feedback to the European Commission:

Contact for this page:
City of Vienna | Social Welfare, Social and Public Health Law
Contact form