Immigration - relevant authority

If you have any questions regarding residence regulations in Austria, please contact the customer service centre of the Municipal Department for Immigration and Citizenship, Registry Offices (MD 35). Municipal Department 35 does not renew tourist visa. Only embassies are allowed to issue visas (especially categories C or D). In principle, these visas may not be renewed and you must leave Austrian territory once they have expired.

If you have applied for a document authorising your stay in Austria for the very first time (and are not self-employed), please contact the Municipal Department's Division for first-time applications (Erstantragsreferat). It is responsible for most kinds of settlement permits and for residence permits of researchers and employees exempted from the provisions laid down in the Foreign National Employment Act.

If your are self-employed, your application is handled by a special division for self-employed applicants (Referat Erwerbstätige) - regardless of whether you have submitted a first-time application or applied for extension of a document already obtained. "Referat Erwerbstätige" is also in charge of first-time applications and extensions of residence permits of delegates of foreign companies, executives of international companies whose assignement involves a job rotation in different countries, artists, employees of foreign media and volunteers of NGOs.

If you have already obtained a document authorising your stay in Austria, applications for its extension can be submitted to the district office of Municipal Department 35 which is responsible for your district of residence. The district offices are also responsible for first-time applications and extensions for students, pupils and spouses and children up to 18 years of Austrian citizens.

EU and Swiss citizens and their dependants who are third-country nationals please turn to "Referat Grunderweb & EWR".

Contact - Customer Service Centre

• Dresdner Straße 93, 1200 Vienna
• Timetable
• Phone: +43 1 4000-3535
• Fax: +43 1 4000-99-35220
• E-Mail: service@ma35.wien.gv.at

Open to the public

• Monday, Tuesday and Friday 8 am to 12 noon
• Thursday 8 am to 12 noon and 3.30 pm to 5.30 pm
• Closed on bank holidays
• Good Friday, Christmas Eve (24 December) and New Year's Eve (31 December) 8 am to 11 am

Office hours

• Monday to Friday 7.30am to 3.30pm
• Thursday additionally 3.30pm to 5.30pm
• Closed on bank holidays Good Friday, Christmas Eve (24 December) and New Year's Eve (31 December) 7.30am to 12 noon